Why Pursue Business Excellence?

The goal of every business is to be competitive and to succeed. Engaging in sustainable business process improvement is the means by which world leading companies ensure that excellence is achieved and success maintained. Continuous improvement is becoming the norm and an organisation that doesn’t improve at a rate better than its competitors will not survive in the long term.

Thornley Group provides services that cater for the small, medium and large enterprise. Whether you are a service organisation or a manufacturing organisation, we can provide consultancy and training that will drive your business excellence programme forward.

Thornley Group offer a wide range of consultancy services. From strategy and policy deployment to the detailed resolution of day-to-day operational issues we have the expertise and experience to assist. We can provide hands-on help or offer advice from a knowledge-base gained from working with a large number of companies world-wide.

Our consultants have world class experience working at senior management level in multinational organisations ranging from the automotive industry to healthcare. With expertise in lean and six-sigma and a range of other business excellence approaches, our team will ensure that your organisation achieves its potential. Thornley Group has the capability to rapidly get to the issues and offer creative solutions.

By reducing waste in the organisation and increasing customer value through the application of lean tools and techniques, along with reducing variability to six-sigma performance levels, Thornley Group can provide the foundations for sustainable business development. Sustainability is achieved by working in a way that produces more with less resource, develops better products in less time and gives greater customer choice whilst retaining volume quality and costs.

Our ‘Integrated Excellence’ approach combines Strategy, Management Systems, Lean and Six Sigma to drive business forward. We believe that we offer a unique combination of services that cannot be readily found.

Methods developed, proven and used by some of the world's most successful companies over many years are employed to ensure improvements in sales performance, service delivery, customer satisfaction and of course profits.

Summary of Services:

Lean Operations
● Customer Driven Value
● Value Stream Mapping
● Lean Tools - SMED, Poka-Yoke, TPM, 5S etc
● Value Stream Flow
● Creating Customer Pulled Processes
● Sustaining the Improvement Cycle

Six Sigma and Process Improvement
● Identifying customer critical features, services and processes
● Identifying excessive variability
● Reduction of variability through the elimination of special causes
● Planning improvements and measurement processes
● Conducting evaluation studies
● Identifying improvements achieved
● Introducing improvements though the standardisation process
● Monitoring and evaluating for continuous improvement

Strategy and Policy Deployment
● The ‘Vital Few’
● The Strategy and Policy Deployment Process
● Methods and Documents
● Management Information and Reporting

Quality Systems and Tools
● ISO 9000
● ISO TS16949
● SPC
● FMECA
● Seven quality tools
● Understanding Variation
● Design of Experiments
● Advance Quality Planning

Supply Chain Performance
● The Lean supply network
● The Six-Sigma supply network
● Supplier improvement strategies
● Win-win supplier relationships
● Total cost management
● Zero defect delivery